Support

Contact us

The fastest way to reach us is by email. We read every message and aim to respond within a couple of business days.

How to get help

To help us resolve your issue as quickly as possible, please include:

• A short description of what you were trying to do and what happened instead.
• The tool or feature involved (for example, Merge, Split, or Compress).
• The device, operating system, and browser or app version you were using.
• Any error message you saw, and the steps to reproduce the problem if you know them.

Please do not send us your PDF files or their contents. The standard PDF tools run on your device, so we never need a copy of your file to help.

Common questions

• Are my files private? Yes, for the standard tools: they process your document on your device and it is never uploaded. The features you opt into are the exception — Chat with PDF uploads the document for cloud AI indexing, and the Cloud OCR engines send page images to a third party under your own API token. See our Privacy Policy for details.
• How do I manage my account or plan? Sign in and open your account settings to review your plan and preferences.
• Billing or refund questions? Email us at the address above and include your account email and, if you have it, your order reference.