Support

Contact us

The fastest way to reach us is by email. We read every message and aim to respond within a couple of business days.

How to get help

To help us resolve your issue as quickly as possible, please include:

• A short description of what you were trying to do and what happened instead.
• The tool or feature involved (for example, Merge, Split, or Compress).
• The device, operating system, and browser or app version you were using.
• Any error message you saw, and the steps to reproduce the problem if you know them.

Please do not send us your PDF files or their contents. OxygenPDF processes documents entirely on your device, so we cannot open your files and never need a copy of them to help.

Common questions

• Are my files private? Yes. PDF processing happens on your device and your documents are never uploaded to our servers. See our Privacy Policy for details.
• How do I manage my account or plan? Sign in and open your account settings to review your plan and preferences.
• Billing or refund questions? Email us at the address above and include your account email and, if you have it, your order reference.